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PostPosted: Thu Nov 06, 2014 10:22 am 
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Everytime I do a Right Click while using Windows Explorer on my laptop, it HANGS endlessly. I'm forced to do a Shutdown and pull out the battery to reset my laptop.

I don't know if this has something to do with Classic Shell or not, but my leaning in this direction.

I'm at loss at this point ?

Ideas ?

TIA


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PostPosted: Thu Nov 06, 2014 10:26 am 
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This usually means a problem with some shell extension. Create a crash dump using these instructions: viewtopic.php?f=12&t=6


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PostPosted: Thu Nov 06, 2014 11:27 am 
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Ivo wrote:
This usually means a problem with some shell extension. Create a crash dump using these instructions: viewtopic.php?f=12&t=6
Ok, mission accomplished. Just don't know how the share the file here..... yet.

How do I share a file out of my Google Drive ?


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PostPosted: Thu Nov 06, 2014 11:30 am 
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Can you open this link ??

https://drive.google.com/file/d/0BxIk-q ... sp=sharing


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PostPosted: Thu Nov 06, 2014 11:47 pm 
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Labrat0116 wrote:
So how does one open a .dmp file to reveal the contents ?


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PostPosted: Fri Nov 07, 2014 12:41 am 
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The error you have is "module not found". However the dump is incomplete and it is not clear what module that is.
On the other hand I see you have another start menu software running at the same time. I recommend you uninstall it.


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PostPosted: Fri Nov 07, 2014 7:25 am 
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Ivo wrote:
The error you have is "module not found". However the dump is incomplete and it is not clear what module that is.
On the other hand I see you have another start menu software running at the same time. I recommend you uninstall it.
What are modules ??

How do I find out what it is ?

What's the name of the other start menu ?


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PostPosted: Fri Nov 07, 2014 8:15 am 
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Modules are DLL files.

You may try running Process Monitor and see what DLLs the Explorer process is trying to load.

The other menu is IObit's Start Menu 8.


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PostPosted: Fri Nov 07, 2014 12:19 pm 
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Ivo wrote:
Modules are DLL files.

You may try running Process Monitor and see what DLLs the Explorer process is trying to load.

The other menu is IObit's Start Menu 8.
I Uninstalled OIbit Start Menu 8, right clicked on a random Windows Explorer folder, got another hang issue and generated a new .dmp file.

I'll uploaded after I get off work tonight.


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PostPosted: Sat Nov 08, 2014 7:50 am 
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Labrat0116 wrote:
Ivo wrote:
Modules are DLL files.

You may try running Process Monitor and see what DLLs the Explorer process is trying to load.

The other menu is IObit's Start Menu 8.
I Uninstalled OIbit Start Menu 8, right clicked on a random Windows Explorer folder, got another hang issue and generated a new .dmp file.

I'll uploaded after I get off work tonight.
Ok, I uninstalled SM 8, I also disable the Windows Credentials Password log-in.


The Right-Click DOES work now, a bit slow, but it's working.

Still generating CrashDump files. Here's the latest below.

https://drive.google.com/file/d/0BxIk-q ... sp=sharing


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PostPosted: Sat Nov 08, 2014 7:57 am 
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The "module not found" error is generated by NavShExt.dll, which is part of Norton. Nothing to do with Classic Shell.


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PostPosted: Fri Nov 28, 2014 8:55 am 
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I am having a similar problem but didn't want to create a new thread.

When I right click on any file in windows explorer that explorer window hangs for exactly 7 seconds. However this only happens every time a new explorer window is opened. It does not happen on the second right click after the first has eventually completed.

Is there anyway to fix this? It is hugely frustrating.


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PostPosted: Fri Nov 28, 2014 10:41 am 
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This usually indicates a problem with a shell extension. Disable them one by one and see which one it is. A slowdown like that usually means it is trying to access the network and timing out when it is initialized (once for each new window).


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PostPosted: Fri Nov 28, 2014 1:15 pm 
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How do I go about doing that?

I had a quick search and downloaded shell extensions manager and shell menu view. But they both bring up a long list of entries.


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