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jonathan
PostPosted: Fri May 24, 2013 12:34 pm 
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I have several programs on the from of my classic shell in the xp mode. With windows 7, you right click and you can delete them. However when I try to delete something, it doesn't seem to work. Is there another way?


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File comment: I thought a visual aide would help understand the issue
classic menu.docx [245.43 KiB]
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Ivo
PostPosted: Fri May 24, 2013 12:44 pm 
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Which of the items in your screenshot are you trying to delete?
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jonathan
PostPosted: Fri May 24, 2013 1:01 pm 
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Handy Backup
Epson Scan
ddr-removable media
hp solution center
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Ivo
PostPosted: Fri May 24, 2013 1:09 pm 
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The first two are in the recently used list. You can right-click and select "remove from list".

The second two are regular shortcuts. Look at the properties (right-click -> Properties) and see which folder the shortcuts are. Go there with Explorer and try deleting them.
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jonathan
PostPosted: Fri May 24, 2013 1:16 pm 
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Whenever I right click on any of these menu items, my computer freezes.
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Ivo
PostPosted: Fri May 24, 2013 1:22 pm 
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Well, you should have opened with that :)
Capture a few crash dumps as explained here: viewtopic.php?f=12&t=6
and attach them to this thread.
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jonathan
PostPosted: Fri May 24, 2013 1:24 pm 
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it doesn't crash, it freezes for around 5 minutes.
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jonathan
PostPosted: Fri May 24, 2013 1:57 pm 
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I have that file, however I have no idea what format to use.
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jonathan
PostPosted: Fri May 24, 2013 2:12 pm 
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trying again


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Procdump.7z [1.42 MiB]
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Procdump.7z [1.42 MiB]
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jonathan
PostPosted: Fri May 24, 2013 2:12 pm 
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I used 7 zip to zip all the prodump files...I hope I did it right
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Ivo
PostPosted: Fri May 24, 2013 9:17 pm 
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Have these dumps been captured while the start menu was trying to show the right-click menu? I don't see anything about a context menu in them.

Here's what you need to do:
Open a command prompt and type "procdump -n 10 -s 1 explorer.exe" (don't press Enter).
open the start menu, right-click on some item. While the start menu tries to show the right-click menu, press Enter in the command prompt.

P.S. For control purposes, capture another set of dumps while the start menu is not open.
P.P.S. Also do this test - right-click on the start button and select Open. This should open the Start Menu folder in Explorer. Right-click on any of the items there and see if there is a similar freeze.
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tingliu
PostPosted: Fri Jun 28, 2013 2:13 am 
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jonathan wrote:
I used 7 zip to zip all the prodump files...I hope I did it right


I have that file, however I have no idea what format to use.





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