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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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flight_guy747
PostPosted: Wed Oct 30, 2013 12:48 am 
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Posts: 2
Hello!

I am using 4.0.2 of Classic Shell and since yesterday (it worked well before that!) I have the problem, that on both my PCs Windows Explorer crashes on right mouse click.

I have created a dump using procdump and uploaded it here.

The only thing I yesterday did on both PCs was to upgrade to the newest Nvida driver ...

Maybe that is a hint to where to find the problem.

Name der fehlerhaften Anwendung: Explorer.EXE, Version: 6.3.9600.16408, Zeitstempel: 0x523d251b
Name des fehlerhaften Moduls: SHELL32.dll, Version: 6.3.9600.16409, Zeitstempel: 0x523fac81
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000001c44d4
ID des fehlerhaften Prozesses: 0x810
Startzeit der fehlerhaften Anwendung: 0x01ced53ddb7b02c4
Pfad der fehlerhaften Anwendung: C:\WINDOWS\Explorer.EXE
Pfad des fehlerhaften Moduls: C:\WINDOWS\system32\SHELL32.dll
Berichtskennung: 605a1e8f-4132-11e3-bf6d-c86000a44c87
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Thank you!

Stefan


Attachments:
explorer_131030_124150.zip [2.59 MiB]
Downloaded 839 times
explorer_131029_181310.zip [2.65 MiB]
Downloaded 815 times
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Ivo
PostPosted: Wed Oct 30, 2013 8:54 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
Unfortunately the dumps don't show the reason for the crash. You will have to selectively uninstall software to figure out which one is the cause. If you suspect it is Classic Shell, you can start from there. Uninstalling it will still preserve all your settings.
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flight_guy747
PostPosted: Wed Oct 30, 2013 11:16 am 
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Joined: Wed Oct 30, 2013 12:32 am
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OK, THX. When I end Classic Shell the Problem is gone ... So it must be there somewhere ...
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Ivo
PostPosted: Wed Oct 30, 2013 11:44 am 
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OK. So without Classic Shell it doesn't crash, and with it there is a crash.
Next step is to determine which component is the culprit. See if installing Classic Explorer without the start menu also crashes.
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