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PostPosted: Fri Aug 21, 2015 8:55 am 
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Joined: Fri Aug 21, 2015 8:44 am
Posts: 2
I got the Windows 10 update from Windows 8.1. Of course that made my Classic Shell not work. So I was going to uninstall it and reinstall it. It kept starting to uninstall then gave me a message that I cannot rmember word for word about it already was an account and would quit. Then I finally got it uninstalled using the utility from the website. Then I tried to download the latest and greastest version that supposedly ran in Windows 10. I ran it, and it seemed to install, but it got rid of all the Windows stuff, and everything including the taskbar. All I had was a black screen. Somehow I got the thing back in Firfox and reran the unistallation utility and got in uninstalled again. So I am back to the original Windows10 shell and wondering why I could not getr the Classic Shell to work.


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PostPosted: Fri Aug 21, 2015 9:11 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
OK. Let's try this.
1) Run the installer for version 4.2.4 and make sure the start menu works before restarting
2) Open regedit and go to HKEY_CURRENT_USER\Software\IvoSoft\ClassicStartMenu\Settings. Create a new DWORD named "LogStartup" and set it to 1
3) Restart and see if you get the black screen
4) While the black screen is on, run the Classic Shell Utility (http://www.classicshell.net/forum/viewtopic.php?f=4&t=5010) and select the first option to save a log file. Save it in a place you can remember, like the Desktop
5) Then run the utility again and uninstall. Do not check any of the options to remove the settings. The utility should save a file ClassicShellReport.txt in your Desktop
6) Restart again. Go to the folder %LOCALAPPDATA%\ClassicShell (for example C:\Users\<your name>\AppData\Local\ClassicShell) and look for a file named StartMenuLog.txt

Send me the 3 logs files - the system report from step 4, the uninstall report from step 5 and the startup log from step 6


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