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Right Click on Desktop Icons freezes screen and Crashes Expl
http://classicshell.net/forum/viewtopic.php?f=12&t=2396		 Page 1 of 1
Author:  jazzyjazz [ Mon Mar 31, 2014 5:37 pm ]
Post subject:  Right Click on Desktop Icons freezes screen and Crashes Expl
Win 8.1

Uninstalled Classic Shell and crashing stopped.









Windows Explorer crashes repeatedly when I touch and hold on DESKTOP icon to reach right click menu. Stopped after uninstall Classic Shell.
Author:  Gaurav [ Mon Mar 31, 2014 7:48 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Please try to capture a crash dump using these instructions: http://www.classicshell.net/forum/viewt ... p?f=12&t=6 and attach it here.
Author:  jazzyjazz [ Mon Mar 31, 2014 8:39 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Edit: Went to MENU LOOK-FONT SMOOTHING changed from CLEAR TYPE to DEFAULT... problem solved. Will report back in a day or two.-
Author:  Ivo [ Mon Mar 31, 2014 8:59 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
That's bizarre. There's just no connection between the start menu font and the desktop right-click menu.
Author:  jazzyjazz [ Mon Mar 31, 2014 9:35 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Hello,

I have done the registry mod and run the program listed but I see no crash dumps in the folder. Yes, I created the folder. Suggestions? No better luck with the program. Even tried making a batch file to no avail.
Windows 8.1

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]
"DumpFolder"="C:\\CrashDumps"
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
Author:  Ivo [ Mon Mar 31, 2014 9:37 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Try running a command prompt and type "procdump -e explorer.exe". Then right-click on the desktop to make it crash.
BTW, didn't you say that changing the font fixed the crash?
Author:  jazzyjazz [ Mon Mar 31, 2014 10:52 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Hello,

I thought it did. I reinstalled to test but uninstall only thing that fixed it. I will try again to see why explorer crashes.

J.
Author:  jazzyjazz [ Mon Mar 31, 2014 10:56 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Log Name: Application
Source: Application Hang
Date: 4/1/2014 12:11:04
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: ShitHot
Description:
The program explorer.exe version 6.3.9600.16441 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 11ec
Start Time: 01cf4d6017b32626
Termination Time: 70
Application Path: C:\WINDOWS\explorer.exe
Report Id: a3c56fe3-b953-11e3-8675-ac23a75cafe1
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-01T04:11:04.000000000Z" />
<EventRecordID>83619</EventRecordID>
<Channel>Application</Channel>
<Computer>S1</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.3.9600.16441</Data>
<Data>11ec</Data>
<Data>01cf4d6017b32626</Data>
<Data>70</Data>
<Data>C:\WINDOWS\explorer.exe</Data>
<Data>a3c56fe3-b953-11e3-8675-ac23a75cafe1</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Author:  Ivo [ Mon Mar 31, 2014 11:32 pm ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Then try the command "procdump -h explorer.exe". It should save a file when the process hangs. Another thing to do is type "procdump explorer.exe" (don't execute yet), then get Explorer to freeze, then press Enter in the command prompt as soon as you can.
Author:  jazzyjazz [ Sun Apr 20, 2014 9:35 am ]
Post subject:  Re: Right Click on Desktop Icons freezes screen and Crashes
Sir,

My crash to desktop has been SOLVED! I owe CLASSICSHELL an apology. It crashed due to a BLUETOOTH shell loading on startup and had NOTHING to do with your excellent software which I continued and continue to use.

Respectfully,
Jasper
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