Classic Shell: Forum

Hi there

I love Classic Shell, this is the first time I've had a problem with it. I can't find anything about this problem on the forum.

In the last few days, when I try to right-click an icon on the desktop OR click anything on the taskbar, the whole screen goes purple for a few seconds and then it goes back to normal. Whatever function I'm trying to do doesn't work.

Eg. If I'm trying to open a folder with a link on the taskbar, the screen goes purple, then goes back to normal, but the folder I'm trying to open doesn't open.

Can you help please? There are certain things I can no longer do because of this bug.

Thanks

PS - I'm running Windows Explorer 8 and purple is my chosen background colour

Sounds like a context menu extension was installed recently and is causing a crash. Use the "How to capture crash dumps" link at the top and create a few crash dumps. Then attach here.

Hi again, I have downloaded the procdump file, but don't know how to open a command prompt in the folder?

I have updated the crash dump instructions and added info on how to open a command prompt in that folder: www.classicshell.net/forum/viewtopic.php?f=12&t=6&p=8 Please check if the instructions are clear for you.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.

Hi again, I tried to follow those instructions and got the command prompt to work, but I wasn't sure if I captured the crash or not! I have 3 dmp files saved but it won't allow me to upload them here and I don't know how to zip them (I have JZip loaded on my computer but can't work out how to use it to zip up files, and I can't use the right-click function), sorry but I don't know enough about computers to understand this stuff! Can you offer advice please?
Thanks

No worries. We're here to help. I've updated the instructions again to include how to zip files.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.

Thanks for the new instructions, but classic shell crashes when I right-click, so I can't follow instruction #5 to zip files.
Sorry to be difficult! Can you tell me another way?

You can try attaching the files here without putting them into a zip.

The Home tab of the Windows 8 Ribbon Explorer has a button called "New item". Click that dropdown button and click "New compressed folder". When it creates a compressed folder (which means the same thing as a ZIP file), you can drag and drop the dump files over the ZIP/compressed folder to put them inside the ZIP.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.