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 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Feb 11, 2013 2:07 pm 

Replies: 54
Views: 121451


BitDefender Internet Security 2013 was the culprit

Everything works fine, no more freezes:)

I'm happy

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 08, 2013 2:59 pm 

Replies: 54
Views: 121451


:D Anyway Ivo 5 more days to keep testing start button, then green tick:)

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 08, 2013 2:56 pm 

Replies: 54
Views: 121451


Ivo wrote:
The Network Connections is inside the Settings menu if you choose the Classic style, and in the main menu if you choose the XP or Win7 style.
Of course you can drag it anywhere you like using the Customize Start Menu tab.


Got it, solved:)

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 08, 2013 2:45 pm 

Replies: 54
Views: 121451


Hi I have uninstalled BitDefender Internet Security 2013 and Installed Norton Internet Security 2013 last Sunday since then their are no more freezes and the start button works fine.:D But one very tiny issue in Classic Shell 3.65: In the start menu Network Connections is missing, open Classics Star...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sat Feb 02, 2013 2:42 pm 

Replies: 54
Views: 121451


what's the path for explorer.exe?

see the ClassicStartMenu.exe I add to manually add these rules to the firewall, bitdefender does not pick it up

give me 1 week to test it without bitdefender

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sat Feb 02, 2013 2:29 pm 

Replies: 54
Views: 121451


IVO

Check this file not one above

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sat Feb 02, 2013 2:25 pm 

Replies: 54
Views: 121451


Ivo wrote:
Looks like you have custom "on-access scanning". See if setting it to Default or Permissive helps. If not, try uninstalling it completely, at least to test if it will help your problem.

Ok I'll try that

and can you check these 2 settings in firewall

file attached

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sat Feb 02, 2013 2:02 pm 

Replies: 54
Views: 121451


Hello 1. I've already disabled jumplists, tried it, did not work. 2. I've enabled and disabled windows defender in services.msc did not work. 3. The only Internet security software that is installed on my laptop is bitdefender Internet Security 2013, windows firewell is disabled, as far as I can rem...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 01, 2013 3:02 pm 

Replies: 54
Views: 121451


IVO
XML files above post for settings

With this post from windows event viewer, application and system events for the last 1 day or so, files attached

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 01, 2013 2:27 pm 

Replies: 54
Views: 121451


Look at this problem here;

http://forums.stardock.com/436104

I have windows defender disabled in service.msc

no differnce to me

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 01, 2013 1:09 pm 

Replies: 54
Views: 121451


XML settings files attached

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Feb 01, 2013 12:55 pm 

Replies: 54
Views: 121451


Hi I've uninstall classic shell 3.65 and installed version 3.63 yesterday, this version is better but when i click the start button it refreshes for 3 or 4 seconds then it comes back to the desktop minor freeze I may give up on this now look at other third party start menu programs but I like classi...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Wed Jan 30, 2013 2:16 pm 

Replies: 54
Views: 121451


Ivo take your time its just this annoying start button freeze problem is continuing, everything else works fine, even the metro screen works fine and I have attached a file showing all the software installed on laptop

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Tue Jan 29, 2013 2:03 pm 

Replies: 54
Views: 121451


hello ivo

you have not downloaded the crash dump file in above post yet

gaby

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Jan 28, 2013 2:03 pm 

Replies: 54
Views: 121451


unticked that option
logged off
logged back in44
opened cmd
procdump -e 1 explorer.exe

file attached

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Jan 28, 2013 1:50 pm 

Replies: 54
Views: 121451


it was unchecked

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Jan 28, 2013 1:38 pm 

Replies: 54
Views: 121451


Ivo wrote:
Dang it. Sometimes there are multiple explorers running. If you open the Folder Options in Explorer, then go to the View tab, do you have the option "Launch folder windows in a separate process" checked?

its done ticked, next step

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Jan 28, 2013 1:27 pm 

Replies: 54
Views: 121451


If procdump is still running, that means there was no crash, so no files were saved. Press Ctrl+C in the command window, and that should stop procdump. Then try the following command line "procdump -e 1 explorer.exe". This should create a file if there was just an exception without a cras...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Mon Jan 28, 2013 1:14 pm 

Replies: 54
Views: 121451


Hello Ivo

Start button froze from 20:03 to 20:06, in CMD procdump -e explorer.exe was running and it recorded 4 exceptions from 2003 to 2006, how do I exit the program ProcDump IN CMD and save the files in the new folder I created

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 3:24 pm 

Replies: 54
Views: 121451


ok wil try again tommorrow

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 3:20 pm 

Replies: 54
Views: 121451


everytime I right click at the bottom then click properties and then the tab toolbars and then command prompt records an exception, start button not froze yet

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 3:12 pm 

Replies: 54
Views: 121451


Ivo wrote:
OK, that sounds like a crash. Just run "procdump -e explorer.exe" in the background and keep using your computer normally until the crash happens.

run that before the crash happens

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 3:09 pm 

Replies: 54
Views: 121451


error log 2 from event viewer, 5 screenshots on word doc

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 3:01 pm 

Replies: 54
Views: 121451


when it freezes the start button goes black then the whole desktop disappears for about 5 to 30 seconds then desktop comes back on

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 2:57 pm 

Replies: 54
Views: 121451


temporary freeze kind of crash for about 5 to 30 seconds, it varys on each freeze

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 2:55 pm 

Replies: 54
Views: 121451


ok my start button froze again, I forgot to open command prompt, silly me

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 2:49 pm 

Replies: 54
Views: 121451


Hi Ivo I have copied and pasted the event log for the earlier crash from windows event viewer onto word for you, see if thats any help to you, I hope I have sent the right error messages from the event viewer. it is still working and for some reason my laptop is booting up very fast too, before ever...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 1:29 pm 

Replies: 54
Views: 121451


Ive logged of my laptop, Restarted my laptop and shut down and powered my laptop again for some reason its working

When it crashes again I promise I will send log files to you

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 1:17 pm 

Replies: 54
Views: 121451


Type "procdump -n 10 -s 1 explorer.exe", don't press Enter. Click the start button - if the menu doesn't open immediately, click in the command window and press Enter. The goal is to capture as many dumps as possible while the menu is non-responsive. OK I'll do that and send you the files...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 1:06 pm 

Replies: 54
Views: 121451


Ivo wrote:
You can do shift+right-click in Explorer and select "open command window here".
ok got their their, next do I need to type "procdump -e explorer.exe" in command prompt first then enter then click the start button?

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 12:57 pm 

Replies: 54
Views: 121451


I do not links to files (like exes) that are on the network and how do you open up command prompt in a folder?

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 12:44 pm 

Replies: 54
Views: 121451


I'm using Windows 8 Pro with Media Centre

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Sun Jan 27, 2013 12:28 pm 

Replies: 54
Views: 121451


Hi

In the tab special items I ticked Don't display this item for Network Connections then clicked ok, still get same problem when click the start button freezes then screen refreshes returns to the desktop

Regards

Gaby:cry:

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Jan 25, 2013 4:38 pm 

Replies: 54
Views: 121451


hi my wireless network ia always connected and i have a link to the network menus from the start menu, i will untick this option and see if it makes any difference tommorrow, i have the same configuratiin on my pc with win 7 32 bit never had any problems. do you think the problem with win 8 64 bit m...

 Forum: Bug Reports   Topic: Classic Shell Freeze on Windows 8 Pro 64 bit

Posted: Fri Jan 25, 2013 3:46 pm 

Replies: 54
Views: 121451


Hello I recently installed Classic Shell 3.65 on my laptop which has Windows 8 Pro 64 bit, it worked fine for a week then all of a sudden when a click the start button it freezes for 20 to 30 seconds then skips to metro start page back to the desktop then I try to launch the menu with the start butt...
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