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 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 9:31 am 

Replies: 9
Views: 30998
Ivo wrote:
You are trying to open "My Network Places", and there is some server there that doesn't respond quickly enough. The server may be named "helios".


I set a CNAME to move helios to a different server - will update.

 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 9:21 am 

Replies: 9
Views: 30998
Ivo wrote:
You are trying to open "My Network Places", and there is some server there that doesn't respond quickly enough. The server may be named "helios".



Ok interesting, how can I remove my network places from it?

Thanks!!

 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 8:57 am 

Replies: 9
Views: 30998
Ivo wrote:
You need to create a crash dump after explorer is frozen. Is that the case with these dumps?



Hi,

I run proc dump then click start menu button, it then freezes + crashes and then i finish the dump

Is that not right?

 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 8:26 am 

Replies: 9
Views: 30998
Ivo wrote:
According to the output from procdump, there is no crash. The explorer.exe process keeps running. Are you certain explorer is the one that crashes?


Hi,

Yes I click the start button - nothing happens and then explorer freezes and windows asks me to close or restart it.

Dylan

 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 6:58 am 

Replies: 9
Views: 30998
C:\Windows\System32>procdump -e explorer.exe ProcDump v8.2 - Sysinternals process dump utility Copyright (C) 2009-2016 Mark Russinovich and Andrew Richards Sysinternals - http://www.sysinternals.com Process: explorer.exe (6524) Process image: C:\windows\explorer.exe CPU threshold: n/a Performance co...

 Forum: Bug Reports   Topic: Issue with Classic Shell - Explorer.exe Crash

DylanDuffy
Posted: Thu Jan 12, 2017 6:50 am 

Replies: 9
Views: 30998
Hello everyone, I am wondering if I can get some assistance with my classic shell installation here at my work. We installed CS on our Windows 10 & Windows 7 Machines so everywhere would match but all of a sudden it keeps hanging and crashing, I have run a procdump -e and a -n just in case, they...
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